by Patricia Fripp, CSP, CPAE Everyone in your organization must know how vitally important customer service is in your business. Good customer service starts with good training of your employees. Here are a few suggestions to help your organization keep your customers beaming and eager to come back for more. 1. Sell your company to your employees.If you have brochures …
Customers Expect More
by Nido R. Qubein What makes a successful salesperson? I’ve often asked that question at seminars, and the answers have been all over the ball park. “You’ve got to have the right product,” some say. It helps. But we’ve all known salespeople who went broke trying to move superb products and others who could make fortunes selling ice cream on …
Patricia Fripp, CSP, CPAE
Patricia Fripp, CSP, CPAE is an award-winning speaker, author, sales trainer and in-demand speech coach. Her speech-coaching clients include corporate leaders, celebrity speakers, well-known sports and media personalities, ministers and sales teams. Meetings and Conventions magazine named her “One of the 10 most electrifying speakers in North America.” She delivers high-energy, high-content, and dramatically memorable presentations. Steven Covey’s Executive Excellence …
Closing Through the Buyer’s Eyes
by Tom Hopkins Several years ago, I attended a banquet for top salespeople. Before I gave my talk, the speaker introduced someone in the audience and said, “This man earned twice the national average in sales last year …” The speaker’s manner suggested that it was quite an achievement. But, it has been done by many, so everyone craned their …
Change: Embrace It or Resist It
by Nido R. Qubein If your company is going to stay in business, it has to change, and that can be scary. For many people, change is more threatening than challenging. They see it as the destroyer of what is familiar and comfortable rather than the creator of what is new and exciting. Most people, and organizations, would rather be …
Tom Hopkins
Tom Hopkins, The Builder of Sales Champions, is world-renowned for his proven-effective, how-to selling strategies and tactics. After failing in sales, yet seeing that the income potential was incredible, Tom dedicated his life to studying and mastering the art and science of selling. His teachings have launched the careers of millions. Check-out these resources by Tom Hopkins Free Tom Hopkins …
Nido Qubein
Nido Qubein is president of High Point University, chairman of Great Harvest Bread Company with 218 stores in 40 states, and chairman of Creative Services, an international consulting firm. He is one of America’s foremost speakers on business management, leadership, communication and success. His many books and audio programs have been translated into nearly two dozen languages and distributed around …
Award-Winning Presentations
by Tom Hopkins Okay. You used some of your excellent prospecting methods to find someone who needs your product or service. You made a competent original contact. You qualified the decision-makers as to their needs and are confident your product or service will truly be good for them. Now, it’s time for the show to begin – and YOU are …
Are You Wearing Rose-Colored Glasses?
by Brad Worthley The key to great customer service is not focusing on the words “customer service.” Instead, focus more on the goal of finding ways to create an emotional attachment with each customer that you come in contact with (internal or external.) In order to do that, you might consider thinking about the people you do business with (business …
A Clearly Defined Career Path
by Brad Worthley Many times in our roles as leaders we encounter what I would call the “rebels”. You know who I am talking about; they are the employees that want to do it their way, or don’t always conform to the conventional wisdom that we have embraced over the years. I am going to ask you to take a …